The Pause Before the Answer
A practical reflection on listening, resisting the first conclusion, and asking the question that changes a conversation.
Stories & observations
Don’s notebook
Business lessons, personal moments, communication ideas, and a little New England common sense.
What Donut Wars Still Teaches
Three durable lessons about local loyalty, customer habits, and competitive blind spots in Don Saracen's Donut Wars story.
The Story Is in the Details
What the many faces of Ms. Rachie remind us about character, specificity, and telling personal stories people remember.
PROSPECTING in the NEW ECONOMY
Why disciplined prospecting, referrals, and thoughtful follow-up still keep the sales funnel healthy.
Back to the Future – for You and Gary
A guest perspective on revisiting proven habits, aligning a team, and growing the top line.
Listening: Can You Hear Me Now?
Listening past the first assumption can improve decisions, relationships, and customer conversations.
How Important Is That Appointment?
A practical reminder that showing up prepared and on time is part of the promise you make to a customer.
Celebrating the 4th with 200,000 of My Closest Friends
A personal portrait of Bristol, Rhode Island, its long-running Fourth of July parade, and a town gathered together.
Storytelling for Business
How a personal story can frame an idea, make a business message memorable, and move an audience to act.
Donut Wars!
A New England business story about Krispy Kreme, Dunkin' Donuts, and the cost of underestimating the competition.
MENTORS MAKE THE DIFFERENCE
Why candid feedback, objectivity, and a trusted sounding board can change a professional's next move.
Taking the Next Step
Ideas become useful when someone takes responsibility, sets a timeline, and turns intention into execution.
Your Next Move
A sales story about change, research, relationships, and finding opportunity when a major account shifts.
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